IT Service Delivery Coordinator

Are you ready to take charge of IT service delivery? Join us and drive operational excellence in a dynamic and collaborative environment.

What You'll Do

As an IT Service Delivery Coordinator, you play a vital role in ensuring the seamless delivery of IT services to Budget Thuis, guided by the principles of the ITIL framework. You act as the primary point of contact between the IT organization and the business, building strong relationships, managing expectations, and ensuring customer satisfaction with IT service delivery. A key part of your role is coordinating the resolution of Prio-1 incidents, restoring normal service operations swiftly while minimizing business impact. Additionally, you oversee the release management process, ensuring that software releases are implemented efficiently and in a controlled manner, maintaining stability and continuity across all IT services.

Your Responsibilities

• Lead the Prio 1 Incident process following ITIL best practices, ensuring timely resolution and escalation when necessary;

• Act as the single point of contact (SPOC) for all Prio 1 incidents, managing communication between stakeholders and ensuring SLA compliance;

• Drive root cause analysis and implement permanent fixes to prevent recurring issues;

• Generate and distribute regular Prio 1 incident reports;

• Manage the lifecycle of all software releases, ensuring minimal disruption and smooth deployment of updates or new services;

• Coordinate the planning, scheduling, and execution of software releases across the IT organization.

What You Bring

• Bachelor's degree in Computer Science, IT, or related field (or equivalent work experience);

• 5+ years of experience in a similar role, preferably in a corporate environment, with expertise in ITIL frameworks;

• Proven experience in managing high-priority incidents in complex, multi-platform environments;

• Proficient in ITSM tools (e.g., ServiceNow, Jira) and solid understanding of IT infrastructure and services;

• Strong communication skills to effectively interact with both technical and non-technical stakeholders;

• Ability to lead cross-functional teams in high-pressure situations and effectively manage time and priorities;

• ITIL Foundation certification (Intermediate/Expert preferred).

We offer you

• A gross salary between €4.000 and €5.000 depending on knowledge and experience (based on 40 hours);

• 13th month;

• The Budget Summer Free months in July and August where we have paid time off every Friday;

• 25 vacation days (based on 40 hours) and the option to buy an additional 1.5 weeks;

• A great pension plan: we provide 11% and you contribute 5%;

• Sustainable travel allowance: Swapfiets or an NS Business Card;

• Focus on vitality: weekly free boot camps and participation in events such as the Dam to Damloop, Mudmasters, and company soccer;

• Nice extras for your anniversary (1, 3, and 5 years in service), including a dinner, a weekend away to Berlin or Paris, or the possibility to take a sabbatical;

• Monthly, you receive ClassPass credits for various fitness and wellness activities;

• Hybrid working: mix office life with remote working (50/50) and for enthusiasts, one month per year of 100% remote working;

• Our chef prepares a delicious (hot) lunch daily for just €2,50 net per day;

• A scale-up mentality where we value boldness and entrepreneurship. This makes Budget Thuis the challenger in the market, always doing things just a step better, faster, and smarter than competitors;

• An office with cozy drinks and company parties in the heart of Amsterdam;

• And as the icing on the cake, free use of internet and Budget mobile and a great deal on Budget energy.

To be eligible for this position, a Certificate of Good Conduct (VOG) is required. This will be requested after a successful selection round, and costs can be reimbursed after successfully completing the trial period at Budget Thuis. More information about the VOG can be found at www.rijksoverheid.nl.

Questions & contact person
Do you have any questions after reading this vacancy? You can email: liesbeth.vanbrakel@budgetthuis.nl